Returns

Returns Policy

If you are not 100% satisfied with your purchase, simply send it back within 28 days and we’ll refund the full cost of the items.

Postage cost of returning the items will be responsibility of the customer.

To be eligible for a return, your item must be unused and in the same condition that you received it and in original packaging.

Please include the “Returns Form” included in your package indicating reasons for return (Codes provided on returns form)

You can contact our Customer Care Team at any time per details below

Exchanges

If you wish to exchange a clothing item for a different size, please see above “Returns Policy”

We will assess your request and any price difference and the best possible solution to meet your satisfaction.

Faulty returns
We apologise for any damage to goods received.

If you receive a faulty item please return it to us within 30 days of purchase. Please get in touch with our Customer Care team per below before returning so we can investigate this as priority

Refunds

To obtain a refund please include the returns form located in your parcel and include your reason for request for refund.

Once approved, you will be refunded to your original payment method as soon as your return is received.

Proof of Postage

Please retain proof of postage and tracking number.

We aim to process all returns and refunds within 14 calendar days __________________________________________________________________________

In relation to all of the above, you will receive an automated confirmation email from us.

If any item isn’t returned in the condition outlined in our refund policy, you will be contacted by our Customer Care team to discuss your options.

 

Can I cancel or change my order?
Orders are dispatched within 24 hours, so please contact us promptly & we will endeavour to facilitate your request.

 

Customer Care Team on: info@mypuppybaby.com